Last Updated: 19 January 2026

This Refund & Cancellation Policy applies to all orders placed through Khan Sahab website https://khansahabrestaurant.com/.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

• Once an order is confirmed and food preparation has started, the order cannot be cancelled.

• Cancellation requests may be considered only before food preparation begins.

• To request a cancellation, customers must contact us immediately via phone.

Contact Numbers:
9584222666, 9229332500, 07557968994

2. Refund Eligibility

Refunds may be considered only in the following cases:

• Incorrect items delivered

• Missing items in the order

• Order not delivered due to operational issues

• Payment deducted but order not confirmed

Refund requests must be raised within 24 hours of order delivery.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after placing the order

• Taste preference or personal dislike

• Delays caused by traffic, weather, or external factors

• Incorrect delivery details provided by the customer

• Orders once food preparation has started

4. Refund Process

• All eligible refunds will be processed after verification by our team.

• Refunds will be credited to the original payment method only.

• The processing time for refunds is typically 1-2 working days, depending on the payment provider.

5. Failed or Duplicate Payments

• If payment is deducted but the order is not successfully placed, the amount will be automatically refunded to the original payment method.

• In case of duplicate payments, the excess amount will be refunded after verification.

6. Contact for Refund Requests

For any refund or cancellation-related queries, please contact:

Khan Sahab Restaurant
📍 Model Ground, Hamidia Rd, Kali Basti, Peer Gate Area, Bhopal, Madhya Pradesh 462001
📞 9584222666, 9229332500, 07557968994
📧 contact@khansahabrestaurant.com
🌐 https://khansahabrestaurant.com/

7. Policy Updates

Khan Sahab Restaurant reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.