Refund & Cancellation Policy

Last Updated: 19 January 2026

This Refund & Cancellation Policy applies to all orders placed through Khan Sahab website https://khansahabrestaurant.com/.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

Once an order is confirmed and food preparation has started, the order cannot be cancelled.

Cancellation requests may be considered only before food preparation begins.

To request a cancellation, customers must contact us immediately via phone.

Contact Numbers:

9584222666, 9229332500, 07557968994

2. Refund Eligibility

Refunds may be considered only in the following cases:

• Incorrect items delivered
• Missing items in the order
• Order not delivered due to operational issues
• Payment deducted but order not confirmed

Refund requests must be raised within 24 hours of order delivery.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after placing the order
• Taste preference or personal dislike
• Delays caused by traffic, weather, or external factors
• Incorrect delivery details provided by the customer
• Orders once food preparation has started

4. Refund Process

All eligible refunds will be processed after verification by our team.

Refunds will be credited to the original payment method only.

The processing time for refunds is typically 1-2 working days, depending on the payment provider.

5. Failed or Duplicate Payments

If payment is deducted but the order is not successfully placed, the amount will be automatically refunded to the original payment method.

In case of duplicate payments, the excess amount will be refunded after verification.

6. Contact for Refund Requests

For any refund or cancellation-related queries, please contact:

7. Policy Updates

Khan Sahab Restaurant reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.